Main accountabilities include:
 Supervise employees assigned to work specific jobs at front counter or on airline accounts and assist with ongoing service performance.
 Ensures that employees are fully trained on company policies and procedures including telephone, IT and accounting procedures, security processes and policies and operation of customer and in-house cargo systems.
 Ensure that customers service issues are addressed and corrective action taken to ensure quality of service.
 Ensure proper recording and management of cargo for accounting purposes.
 Oversee regulatory procedures are followed (CBSA, Transport Canada, etc.) in relation to cargo shipments processed, and ensure effective communication with customer and warehouse for same.
 Perform new employee introduction to work area, explain work rules, uniform policy, time clock processes, office-terminal procedures and provides overview of department operations.
 Train employees on specifics or assigns employees to work with an experienced representative.
 Manage employee rosters and time and attendance disciplines.
 Other duties as assigned.
Qualifications and Experience:
 One year college certificate or technical school, six months related experience or equivalent combination of education and experience.
 Ability to lead a team of cargo agents.
 Must have current driver’s license with no violations over the past 5 years.
 Familiarity with operational processes and ability to work within airline cargo systems.
 Must hold or be able to obtain a valid RAIC.
 Must be able to work different shifts as operational needs require.