We have an amazing opportunity to join our fantastic Menzies Aviation team as an Aviation Passenger Service Manager to support the operations in Denver, CO.

We are looking for someone who has a proven track record in Airline Passenger/Customer Service Management and leading line-level managers.

If you love being in the heart of the operation and are ready to lead a team to success, then please read on!

Key responsibilities

The Passenger Service Manager will be directly responsible for overseeing customer service operations and will take accountability for safety, resource management, operation standards, policy implementation, client relations, and financial performance.

You’ll put our people, our customers – and their customers, at the heart of everything you do.

What is in it for you?

Firstly, you will be working for the worlds’ largest aviation services provider (by number of countries) and with some of the most prestigious airlines in the industry. You will have the opportunity to shape and develop the team around you, ensuring you have the best team of experts in their field.

In addition, medical and dental benefits, company matched Registered Retirement Saving Plan (RRSP) contribution, industry leading terms and conditions and full support and training throughout your career journey with us.

What’s next?

If all the above has got you excited and you want to join Menzies Aviation, please hit the apply button!

About Us….

People. Passion. Pride. This is what has driven our teams since 1833.

We have been evolving as business since 1833 and have developed to become a critical partner in the global aviation industry, providing air cargo services, fuel services and ground services at airports on six continents.

That’s the big picture – but at the heart of our business is our people. Whether serving customers landside or airside, above or below the wing, we’re passionate about what we do and take great pride in delivering the best service for our customers.

Safety and security are our highest priority. We have a duty of care to look after each other, our customers, and their customers. Not only that but we truly care about the communities where we live and operate.

For Further Information See Job Description Below

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Key Responsibilities

• Full accountability for Health & Safety issues, operational and financial performance.
• Planning resource allocation in each business unit.
• Routine liaison with customer representatives.
• Liaison with internal and external customers and agencies.
• Producing routine reports.
• Support the development of business units with accurate and timely project work.
• Ensuring compliance with all internal and external operational and administrative requirements.
• Perform as a mentor to other employees.
• Required to attend the mandatory training imposed by the Company and Airlines as per job role.
• Provide training to employees in accordance with Company and Airline standards.

Qualifications

• Possess 3-5 years of aviation industry experience with sound knowledge of passenger operations and procedures - Required
• Adept at leading line level managers.
• Must be at least 18 years of age.
• Must pass pre-employment drug screen.
• Must have current valid US driver’s license.
• Must pass FBI background check and obtain US Customs seal.
• Ability to proficiently read, write and speak English.
• Previous management experience and a demonstrable track record of passenger services success.
• Management experience in the Airport Ground Handling business with a proven track record in
  managing a business unit.
• Organizing and planning skills, with the ability and initiative to react effectively and quickly to
  unexpected circumstances.
• Excellent communication skills.
• Advanced Computer Skills Required.
• Able to remain calm under pressure.
• Must excel in time management skills and require minimal supervision.
• Able to stand for long periods of time at the ticket counter and gate check-in areas.
• Must be comfortable lifting 70lbs.
• Must be available and flexible to work variable shifts including weekends and holidays.

Knowledge, Skills and Abilities

• Ability to learn quickly
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships

Benefits

• Salary: $90k-105k commensurate with experience.
• Eligible for Station Bonuses
• Advancement Opportunities
• Health, Dental, Vision, 401K
• Life and Short-Term Disability Insurance
• Paid Vacation
• Paid Training
• Uniform Provided

Safety, Security and Compliance

All employees have a responsibility and duty whilst at work to:

• Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
• Fully versed in International Aviation Safety and Security standards and passionate about promoting them within the organization.
• Co-operate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety, or welfare reasons.
• Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
• Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.
• Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
• Fully understand the company health and safety policy.
• Attend training courses as may be arranged by the Company.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is primarily done indoors; however, the individual will be working near terminals with consistently open doors where harsh weather conditions could affect the indoor environment. The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat.

This individual will also work with disgruntled customers throughout the airport and must maintain a positive attitude when representing our company and communicating with customers within the airport.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with arms, climb or balance; and talk or hear.

Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs.