Position Summary
The Manager, Crew Resources falls within the Enterprise Planning organization and reports to the Senior Manager of Resource Planning. The manager is responsible for Flight and Inflight crew staffing needs, supporting all phases of long and short-term planning. The position will collaborate with counterparts in Operations, Network Planning, and Finance. They will be engaged throughout the entire crew resource planning cycle, including overseeing and enhancing departmental processes and systems, and developing and maintaining internal manpower plans. The role also involves monitoring and driving efficiencies aligned with business objectives, as well as developing and reporting on key manpower metrics. Ad-hoc analysis will be performed as required.
Essential Responsibilities
- Develop crew manpower plan and ensure the implementation and the execution of this plan by coordinating across Flight Ops, Inflight, Finance, Crew Services and JetBlue University along with other departments
- Develop, maintain and improve complex crew manpower systems
- Serve as the primary crew resource planning liaison
- Initiate and support operational and financial efficiency projects and business cases for Flight and Inflight
- Support budget and goal development for operational business units
- Develop presentations and analysis for Senior department leaders on an ad hoc basis
- Establish and track key indicators for crew planning
- Create and maintain crew divisional dashboards
- Responsible for all aspects of project development throughout the project lifecycle including facilitating meetings and communication amongst project team members and monitoring adherence to project deadlines
- Builds and fosters relationships with internal and external customers
- Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement
- Other duties as assigned