Position Summary

The essential functions have been provided as examples of the type of work performed by employees assigned to this job classification. The Company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an all inclusive list of duties and responsibilities. It is intended to describe the general nature of the position. 

Responsibilities

• Administers and/or provides oversight for assigned customer accounts.  Evaluates customer performance requirements, delivery schedules, and reviews estimates of material and labor costs. 
• Provides mutually acceptable solutions to customer problems that impact cost or schedule. Negotiates requirements as predetermined across multiple customers, products, and internal teams.  Focuses on  stock allocation issues to maximize customer service levels.  May re-prioritize delivery  schedule to meet customer commitments.
• Acts as the point of contact with the customer on assigned accounts. Maintains successful, long-term business relationships and contacts with customer procurement employees. May perform customer service administration activities on a limited basis.
• Recommends actions by analyzing and interpreting data and making comparative analysis.      Analyzes and proposes changes in methods and/or procedures to improve efficiency and the quality of service. 
• Investigates and resolves claims or complaints by collecting and analyzing information. Coordinates with relevant functions on technical and/or quality issues; resolves customer complaints concerning deliveries,  invoices or billing discrepancies.
• Answer incoming customer calls promptly and professionally throughout most of the workday, addressing inquiries, resolving issues, and providing accurate information to ensure customer satisfaction

Qualifications

Qualifications

• College Degree in either a 2 or 4 year business or related discipline.
• Minimum 0- 3 years experience in customer service or a related field.
• Intermediate computer skills, or ability to quickly advance to this level of expertise.
• Excellent verbal and interpersonal communication skills

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law.  However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) and Genetic Information Discrimination