Job Description:
Position Summary
The Analyst Training Systems is responsible for the analysis, development, technical support, and documentation of the training systems used by JetBlue University (JBU). These systems include but are not limited to: a training records and scheduling system, a Web-based learner portal, training proficiency data collection tool, survey tool, and interfaces between these systems and other supporting systems.
Essential Responsibilities
• Creates deliverables during system upgrades/implementations using best practices of the JBU Training Systems technical team
• Works with users to design processes and reports based on business needs and training data collected
• Develops, tests, and deploys reports using reporting tools and other technologies as required
• Develops and maintains automated electronic interfaces between training systems and other corporate systems
• Develops and maintains web-based user interfaces for training systems
• Provides first-, second-, and third-tier technical support to JBU crewmembers on all training systems
• Provides support to JetBlue crewmembers who experience difficulties while taking synchronous or asynchronous web- or computer-based training
• Creates technical documentation of training systems and their interfaces
• Works on special projects as assigned
• Other duties as assigned
Job Requirements:
• Bachelor’s degree in a related field; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous relevant work experience• One (1) year of experience working with web-based and data-driven applications/systems• Proficient with Microsoft Office • Intermediate SQL skills• Experience with SQL Reporting Services, Crystal Reports, and/or equivalent reporting engine• Web development/programming skills (.NET / Java / PHP / etc.)• Excellent customer service and interpersonal skills• Excellent verbal and written communication skills• Excellent time management skills and attention to detail • Available for occasional overnight travel (10%)• Must pass a ten (10) year background check and pre-employment drug test• Must be legally eligible to work in the country in which the position is located• Authorization to work in the US is required, this position is not eligible for visa sponsorship
Preferred Experience and Qualifications
• Experience with XQuery and XML manipulation
• Familiarity with administering electronic record keeping, learning management (LMS), or scheduling systems
• Intermediate or better knowledge of Java
• Experience in process improvement and/or automation
Crewmember Expectations:
• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.
Equipment:
• Computer and other office equipment
Work Environment:
• Traditional office environment
Physical Effort:
• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)